Effective Date: October 18, 2025

Welcome to Fortress Security & Alarms ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website (the "Site"), our security system installation and related services (the "Services"), and any interactions initiated through Facebook leads or other channels. By accessing the Site, submitting a lead via Facebook (e.g., through Lead Ads), or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.

These Terms form a legally binding agreement between you and Fortress Security & Alarms, located at 468 N Business Rte 5 Suite B, Camdenton, MO 65020. We provide security solutions, including alarm systems, surveillance cameras, and installations, primarily serving Lake Ozark and nearby areas in Missouri.

Important Note: These Terms are for informational purposes and do not constitute legal advice. We recommend consulting an attorney for specific concerns. By using our Site or Services, you represent that you are at least 18 years old or have legal authority to enter into these Terms.

1. Use of the Site

Access and Availability

• The Site is provided for informational purposes and to facilitate inquiries about our Services. You may browse the Site without creating an account.

• We strive to keep the Site available 24/7 but may perform maintenance or experience downtime. We are not liable for any interruptions.

• You agree to use the Site only for lawful purposes and in compliance with all applicable laws.

Facebook Leads

• Leads submitted via Facebook (e.g., name, email, phone, service interests) are treated as inquiries for our Services. By submitting a lead, you authorize us to contact you via phone, email, or text for follow-up.

• Facebook's terms apply to interactions on their platform; we are not responsible for any data handling by Facebook.

2. Description of Services

• Services Offered: We provide professional installation, maintenance, and monitoring of security systems, including alarms, cameras, access controls, and smart home integrations. Services are customized based on your needs and property assessment.

• Service Area: Primarily Lake Ozark and surrounding Missouri areas. We may expand or limit service based on availability.

• Quotes and Estimates: Any quotes provided (via Site, phone, or Facebook) are non-binding estimates. Final pricing depends on site visits, materials, and labor.

• Installation Process: Installations occur at your specified location during agreed hours. You must provide safe access and utilities. We are not liable for delays due to weather, site conditions, or your unavailability.

3. User Accounts and Responsibilities

• If required for ongoing Services (e.g., monitoring subscriptions), you may need to create an account. You agree to provide accurate information and keep it updated.

• You are responsible for maintaining the confidentiality of any login credentials and for all activities under your account.

• Prohibited Conduct: You may not:

  • Use the Site or Services for unauthorized access, hacking, or interference.

  • Post false, misleading, or harmful content.

  • Violate intellectual property rights or privacy laws.

  • Use automated tools (e.g., bots) to scrape data without permission.

• We reserve the right to suspend or terminate access for violations.

4. Payments and Fees

• Pricing: All fees are quoted in USD and subject to change. Payment is due upon completion of installation or as specified in your agreement.

• Accepted Methods: Credit/debit cards, checks, or other methods we approve. A deposit may be required for larger projects.

• Taxes: You are responsible for all applicable sales, use, or other taxes.

• Late Payments: Overdue amounts accrue interest at 1.5% per month or the maximum allowed by law. We may suspend Services for non-payment.

• Third-Party Providers: For monitoring or financing, third-party terms apply (e.g., payment processors like Stripe).

5. Cancellation, Refunds, and Warranties

• Service Cancellation: You may cancel scheduled installations with 48 hours' notice without penalty. Late cancellations incur a fee (e.g., 50% of quoted amount).

• Refunds: Refunds are issued at our discretion, typically within 30 days for unused Services. Installed systems are non-refundable but covered by warranty.

• Warranties: We provide a 1-year workmanship warranty on installations and pass-through warranties from manufacturers (e.g., 2-5 years on equipment). Warranties exclude misuse, neglect, or unauthorized modifications.

• Force Majeure: We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, strikes).

6. Intellectual Property

• All content on the Site (text, images, logos, videos) is owned by us or our licensors and protected by copyright, trademark, and other laws.

• You may not reproduce, distribute, or create derivative works without written permission.

• We grant you a limited, non-exclusive license to view Site content for personal, non-commercial use.

• User-submitted content (e.g., photos for quotes) grants us a royalty-free license to use it for Service improvement.

7. Limitation of Liability

• Disclaimer: The Site and Services are provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

• Liability Cap: Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages (e.g., lost profits, data loss).

• Security Services Specific: While we aim for reliable systems, we cannot guarantee prevention of all unauthorized access or alarms. You assume risk for property protection.

• Some jurisdictions do not allow liability exclusions; in such cases, liability is limited to the fullest extent permitted by law.

8. Indemnification

You agree to indemnify and hold us harmless from claims, losses, or damages arising from your use of the Site/Services, violation of these Terms, or infringement of third-party rights. This includes reasonable attorney fees.

9. Governing Law and Dispute Resolution

• These Terms are governed by Missouri law, without regard to conflict of laws principles.

• Any disputes shall be resolved exclusively in the state or federal courts in Camden County, Missouri. You waive any objections to venue or jurisdiction.

• For informal resolution, contact us first at (573) 286-2884.

10. Changes to These Terms

We may update these Terms at any time. Changes will be posted on the Site with an updated effective date. Continued use after changes constitutes acceptance. Significant updates will be notified via email or Site banner.

11. Miscellaneous

• Severability: If any provision is invalid, the remainder remains enforceable.

• Entire Agreement: These Terms, along with any service agreements, constitute the full understanding between us.

• No Waiver: Our failure to enforce a provision does not waive it.

• Assignment: We may assign these Terms; you may not without our consent.

• Electronic Communications: You consent to electronic notices (e.g., email) as equivalent to written.

12. Contact Us

For questions about these Terms or our Services, reach out to:

Fortress Security & Alarms 468 N Business Rte 5 Suite B Camdenton, MO 65020 Phone: (573) 286-2884 Email: [insert your email address here, e.g., info@fortresssecurityalarms.com] Website: [insert your website URL here, e.g., www.fortresssecurityalarms.com]

Thank you for choosing Fortress Security & Alarms. Your security is our priority—let's keep it that way.